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"Many thanks, the cleaners have just finished my carpets and three piece suite. They look great and are nearly dry already! I will definitely be using Clean On Site Services again."

Donna, London

Q. How often do I need to get my carpets cleaned?
A. Most carpet manufacturers say that carpets should be professionally cleaned by a qualified cleaning company every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of the carpet.

Q. I think I can clean my soft furnishings myself, is this recommended?
A. It is highly recommended that a professional cleaner is used. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage.

Q. What are the differences between the methods of cleaning and which method is best?
A. All cleaning methods are designed to produce good results and each has its place within the industry. Some methods use more water and others more mechanical action. More important however, is whether the employed technician has the required training to carry out the cleaning properly and safely.

Q. Will my carpets re-soil quicker following cleaning?
A. Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Professional cleaners will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.

Q. Do we use chemicals to clean?
A. In all forms, the best cleaning results are achieved by the use of chemicals. Our cleaners may use solvents, powders, detergents and other solutions during the cleaning process. Manufacturers in the cleaning industry work to the highest specifications for quality and safety, designing products specifically for the cleaning of carpets and soft furnishings; and for safe use within the domestic environment.

Q. I have children/pets, will they be affected by cleaning processes/chemicals?
A. Health and safety is of paramount importance in the cleaning industry. Professional cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We will also ensure that the relevant safety procedures are followed during the cleaning process. It is highly recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.

Q. How long will my carpet or furniture take to dry and how soon will it be back in use?
A. Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft furnishings should be dry within 6-8 hours. If drying is a concern mention it to the cleaner, they will be able to advise on drying times and, if required, use some specialist techniques to speed up the process. Please note that there is usually an extra charge for this service.

Q. Is there a risk of shrinkage?
A. If a carpet is properly installed, it is very rare that the cleaning process will cause it to shrink.

Q. Will all the stains come out?
A. No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. Our cleaners have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with the cleaner beforehand and they will be happy to advise.

Q. Will professional cleaning affect the protector on my carpet/will it need to be re-applied afterwards?
A. It is important to note that protector will wear off of any carpet that is in use. Walking, vacuuming, general wear and cleaning will all have an effect on this. Carpet protectors shield the fibres, they are designed to prevent spillages, dropped items and other general wear affecting the carpet directly. However, in doing so it will lose some of its effectiveness and should be re-applied on a regular basis to ensure continued protection.

Q. Do I have to move the furniture?
A. No. All we ask you to do is have your house reasonably tidy. We will move all furniture during the cleaning process.